With the continued pressures on social care budgets, councils are seeking innovative ways to support people who want to live independent lives in their own homes for longer.
Yourcare is a new venture, funded by Croydon Council, that provides access to equipment, products and services that have been carefully selected and tested by Occupational Therapists and Specialist Equipment Advisors. A crucial part of the project is the Yourcare eCommerce website which allows people to source and buy products that can improve their day-to-day lives.
One of the most important challenges to overcome was getting website visitors to the right product, given that they may not know such products exist. Alongside searches and categories we included a house-based navigation option where people can choose the room in which they require assistance; another clear way of identifying potentially helpful products.
Behind the scenes the website clears all purchases through Worldpay, and integrates with Sage for all accounting and order transactions.
Yourcare is a company wholly owned by Croydon Council.